Returns & Refunds
WE WANT YOU TO LOVE IT
Every piece is made or selected with care. If something isn't right, contact us promptly, we'll listen, understand, and find a fair remedy.
THE BASICS
Unless the law requires otherwise, return requests must be made within 30 calendar days after delivery or collection. Don't send anything back without our written approval and instructions.
Approved returns must be unworn, unwashed, unaltered, and returned with original tags, packaging, and proof of purchase. Trying on a garment carefully is welcome. Wearing it beyond what's needed to assess fit is not.
COMMON SITUATIONS
Wrong item or size sent: notify us within 48 hours, include your order number and photos. Remedy: correction, replacement, or refund.
Fault or damage on arrival: stop using the item, send clear photos and packaging details. Remedy: repair, replacement, store credit, or refund, subject to assessment and law.
Fit or change of mind: request approval within the return window, keep the item in original condition. Remedy: exchange or store credit only, subject to availability and law.
Courier damage or loss: contact us immediately, retain packaging and delivery evidence. We investigate with the delivery partner and confirm the lawful remedy.
ITEMS USUALLY NOT ELIGIBLE
Made-to-measure, personalised, or altered pieces (unless faulty, misdescribed, or returnable by law). Items marked final sale (if clearly disclosed before purchase and lawful). Worn, washed, stained, perfumed, damaged, altered, or incomplete items (unless the condition is due to our error or a defect). Hygiene-sensitive items with opened seals or protective packaging.
REFUND PROCESS
Once an approved return reaches us, we inspect it and make our decision. Approved refunds go to the original payment channel where practical, or to another verified account belonging to you. Processing may take 2 to 5 business days after approval, plus any time required by the mobile network or bank.
Original delivery fees and return costs are non-refundable. If an item is faulty, incorrect, or covered by law, we'll handle delivery costs as legally required.
Every piece is made or selected with care. If something isn't right, contact us promptly, we'll listen, understand, and find a fair remedy.
THE BASICS
Unless the law requires otherwise, return requests must be made within 30 calendar days after delivery or collection. Don't send anything back without our written approval and instructions.
Approved returns must be unworn, unwashed, unaltered, and returned with original tags, packaging, and proof of purchase. Trying on a garment carefully is welcome. Wearing it beyond what's needed to assess fit is not.
COMMON SITUATIONS
Wrong item or size sent: notify us within 48 hours, include your order number and photos. Remedy: correction, replacement, or refund.
Fault or damage on arrival: stop using the item, send clear photos and packaging details. Remedy: repair, replacement, store credit, or refund, subject to assessment and law.
Fit or change of mind: request approval within the return window, keep the item in original condition. Remedy: exchange or store credit only, subject to availability and law.
Courier damage or loss: contact us immediately, retain packaging and delivery evidence. We investigate with the delivery partner and confirm the lawful remedy.
ITEMS USUALLY NOT ELIGIBLE
Made-to-measure, personalised, or altered pieces (unless faulty, misdescribed, or returnable by law). Items marked final sale (if clearly disclosed before purchase and lawful). Worn, washed, stained, perfumed, damaged, altered, or incomplete items (unless the condition is due to our error or a defect). Hygiene-sensitive items with opened seals or protective packaging.
REFUND PROCESS
Once an approved return reaches us, we inspect it and make our decision. Approved refunds go to the original payment channel where practical, or to another verified account belonging to you. Processing may take 2 to 5 business days after approval, plus any time required by the mobile network or bank.
Original delivery fees and return costs are non-refundable. If an item is faulty, incorrect, or covered by law, we'll handle delivery costs as legally required.